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    £35.00
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    Invisylash 3-4-2
    Regular price £105.00 Sale price£70.00 Save 33%
    Natural
    Natural
    Natural
    Natural

    Natural

    Regular price £35.00
    /
    Tax included. Shipping calculated at checkout.

    Our best selling fluffy lash designed for EVERYDAY wear - good for beginners too

     ✔ FREE SUPERBOND - for extra hold

    ✔ FULL LENGTH - trim them into sections before application

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISYBOND - silky smooth consistency for day-to-day use

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    What's included:

    4 x Natural lashes BLACK + 1 x InvisyBond BLACK + 1 x FREE SuperBond

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Superlight
    Superlight
    Superlight
    Superlight

    Superlight

    Regular price £35.00
    /
    Tax included. Shipping calculated at checkout.

    A wispy, uber lightweight lash designed for the COMPLETE BEGINNER

     ✔ FREE SUPERBOND - for extra hold

    ✔ FULL LENGTH - trim them into sections before application

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISYBOND - silky smooth consistency for day-to-day use

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

     What's included:

    4 x Superlight lashes BLACK + 1 x InvisyBond BLACK + 1 x FREE SuperBond

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Alluring
    Alluring
    Alluring
    Alluring

    Alluring

    Regular price £35.00
    /
    Tax included. Shipping calculated at checkout.

    A dramatic lash designed for FULL GLAMOUR

    ✔ FREE SUPERBOND - for extra hold

    ✔ FULL LENGTH - trim them into sections before application

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISYBOND - silky smooth consistency for day to day use

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    What's included:

    4 x Alluring lashes BLACK + 1 x InvisyBond BLACK + 1 x FREE SuperBond

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    SuperBond

    SuperBond

    Regular price £13.00
    /
    Tax included. Shipping calculated at checkout.

    SuperBond is the answer to a secure 24 hr hold while keeping your lashes healthy and hygienic.

     ✔ NEW FORMULA - silky smooth AND super strong consistency

    ✔ EASY TO REMOVE - using a two-phase eye makeup remover

    ✔ LASTS ALL DAY - secure 24hr hold

    ✔ SUITABLE FOR SENSITIVE EYES - a cruelty-free bond

    ✔ PERFECT FOR BEGINNERS - apply lashes in seconds

    ✔ MULTI USES - works with all styles of Hello Dame lashes

    What's included: 1 x SuperBond BLACK

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Mixed
    Mixed
    Mixed
    Mixed

    Mixed

    Regular price £35.00
    /
    Tax included. Shipping calculated at checkout.

    If you're NOT SURE which style to go for - then try some of each

     ✔ FREE SUPERBOND - for extra hold

    ✔ FULL LENGTH - trim into sections before application

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISYBOND - silky smooth consistency for day-to-day use

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    What's included:

    1 x Superlight, 2 x Natural, 1 x Alluring lashes BLACK

    + 1 x InvisyBond BLACK + 1 x FREE SuperBond

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Tweezer Duo

    Tweezer Duo

    Regular price £23.00
    /
    Tax included. Shipping calculated at checkout.

    Tweezer Duo are designed to grip and hold our Hello Dame lashes without causing any breakages. Both have sharp pointed precision tips to enable you to apply your lashes with ease and complete accuracy.

     ✔ DUO SET - for handling and applying lashes

    ✔ PRECISION TIPS - to prevent lash breakages

    ✔ COMFORTABLE GRIP - great if you don't like using fingers

    ✔ LEATHER POUCH -  to keep them safe

    ✔ LIGHTWEIGHT - comfortable hold

    What's included: 2 x Precision Tweezers

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Heated Lash Curler

    Heated Lash Curler

    Regular price £35.00
    /
    Tax included. Shipping calculated at checkout.

    Say goodbye to straight, boring lashes with our Heated Lash Curler. Our specially designed curler uses gentle heat to curl and enhance your lashes for a voluminous, defined look. It's like a mini facelift in under 60 seconds!

    Unlike traditional metal lash curlers that need heating with a hair dryer, the heat from our curler helps to soften and shape your lashes without any damage. Our Heated Lash Curler is also incredibly easy to use and has an ergonomically designed handle for your complete comfort. Discreetly sits in your makeup bag too.

    So, why settle for lashes no one can see when you can have stunning lashes in seconds? Order yours now and experience the difference for yourself! You won't be disappointed.

     

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Lashscara

    Lashscara

    Regular price £24.00
    /
    Tax included. Shipping calculated at checkout.

    ‎With a super quick-loading and high-definition micro-brush, this amazing Lashscara coats fine lashes root-to-tip in intense glossy blackness.

    Buildable without clumping or clogging, it’s quick-drying, and non-smudgy so perfect to wear with your Invisylash lashes. Quick to apply and even quicker to remove.

    What's included: 1 x Lashscara Black

    Ingredients:

    Aqua, Hyaluronic Acid, C177499, Hydroxyethyl Cellulose, Portulaca  Oleracea Extract, Myristoyl Pentapeptide-17, Arginine, Pumpkin Seed Extract, Swertia Japonica Extract, Myristoyl Hexapeptide-5, Serenoa Serrulata Fruit Extract, Biotinoyl  Tripeptide-1, Vitamin b2

     

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Minis - Natural

    Minis - Natural

    Regular price £32.00
    /
    Tax included. Shipping calculated at checkout.

    Our new range of Invisylash Minis - pre-cut to make them ULTRA easy to use

    ✔ 3 x SECTIONS - no need for trimming or measuring

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    ✔ LEFT & RIGHT - stickers so you know which lash goes on which eye

    What's included:

    4 x Mini Natural BLACK - SUPERBOND NOT INCLUDED

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Minis - Superlight

    Minis - Superlight

    Regular price £32.00
    /
    Tax included. Shipping calculated at checkout.

    Our new range of Invisylash Minis - pre-cut to make them ULTRA easy to use

    ✔ 3 x SECTIONS - no need for trimming or measuring

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    ✔ LEFT & RIGHT - stickers so you know which lash goes on which eye

    What's included:

    4 x Mini Superlight BLACK - SUPERBOND NOT INCLUDED

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Minis - Mixed

    Minis - Mixed

    Regular price £32.00
    /
    Tax included. Shipping calculated at checkout.

    Our new range of Invisylash Minis - pre-cut to make them ULTRA easy to use

    ✔ 3 x SECTIONS - no need for trimming or measuring

    ✔ 4 LASHES IN A BOX - fabulous value for money

    ✔ INVISIBLE LASH BAND -  super comfortable, easy to apply

    ✔ FULLY RE-SUABLE - each pack lasts up to 30 days

    ✔ LEFT & RIGHT - stickers so you know which lash goes on which eye

    What's included:

    4 x Mini Mixed BLACK - SUPERBOND NOT INCLUDED

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

    Invisylash 3-4-2
    Invisylash 3-4-2
    Invisylash 3-4-2
    Invisylash 3-4-2
    Invisylash 3-4-2
    Invisylash 3-4-2

    Invisylash 3-4-2

    Regular price £105.00 Sale price £70.00 Save 33%
    /
    Tax included. Shipping calculated at checkout.

    Exclusive Facebook Offer

    3 sets of Invisylash for the price of two.

    What's included: 1 x Superlight Black, 1 x Natural Black, 1 x Mixed Black, 3 x SuperBond

    Refunds & Returns

    Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/02/2022.

    It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

    Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.

    Your statutory rights

    Our Returns Policy does not affect your statutory rights.

    For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Right to Cancel

    You have the right to cancel this purchase within 14 days without giving reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    Effects of Cancellation

    If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.

    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay and not later than:

    (a)14 days after the day we receive back from you any goods supplied; or

    (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

    What should I do if I don’t like the product?

    As all our products are for the face area, we cannot accept returns of any items that have been opened and used.  Due to Covid, this is now an absolute imperative.  The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values. 

    PLEASE CHECK YOUR SPAM FOLDERS FOR OUR RESPONSE.

    What should I do if I receive an incorrect item?

    We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

    We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

    Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

    What should I do if my item is damaged?

    Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

    We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

    You can contact us through at hi@hellodame.london.  Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

    How do I report a fault with my product?

    Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

    In order to do this we ask that you contact us at hi@hellodame.london.  Please provide details of the fault and where possible attach pictures to your message.

    How do I arrange a return?

    Please contact our Customer Service team to arrange your return.

    We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

    Please package the item securely and ensure our returns form is included inside.  You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.  If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

    Will you refund my postage costs to return an item?

    Unfortunately, we cannot refund your postage costs at the present time.

    Complaints

    If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.

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