FAQ's - are you new to lashes?

If so you will naturally have a lot of queries and concerns so to help you make the right choice, some of the most common questions we get asked are answered here for you:

HOW WE CARE ABOUT WHAT WE DO

We love animals just like you and our lashes are all cruelty-free. 

We use high quality synthetic silk lashes to protect our furry friends.

That means we never use mink or any other animal fur in our lashes.

All of our products are manufactured in a cruelty free environment and are completely suitable for vegans.


All our lashes come from reputable suppliers and are safety tested with MSDS in place.

MAKING THE RIGHT CHOICE

Not unless you want to! We’ve had such great feedback and so many of you have told us how much you love your new lashes, especially how they make you feel so much better when you wear them. 

Please visit our Reviews Page to read comments from women just like you!

We offer two types of false lashes, Magnetic lashes and Non-Magnetic lashes. 

Magnetic Lashes use tiny magnets in each individual lash and also in the liner to create a bond.  These types of lashes are very long-lasting, they add depth and drama to your eyes.  They’re ideal for everyday wear, for evenings, parties – even those Zoom calls!  They instantly add that WOW factor you want, while looking completely natural. 

Non-Magnetic Lashes don’t have any magnets in them.  Instead, they use a strong adhesive liner to create the bond. Good if your lashes are thinning due to aging or health issues or if you have sparse lashes. They’re great for daily wear because they’re so lightweight, you’ll forget you’re wearing them!

Please visit our Tutorial Page and watch the videos as it’s easier to see someone demonstrate applying our lashes than reading a long list of instructions.

We want you to be completely satisfied with your purchase, so we offer a 30-day money-back-guarantee if you decide they’re not for you!

Please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

THE NITTY GRITTY DETAILS

For best results, we recommend using a Two-Phase, Oil-Based eye make-up remover. 

Lancome do a good one called Bi Facil.

Soak a cotton pad and lightly press it onto your eyelid.  Count to 15 to give the oil plenty of time to soak into the liner, then gently wipe away. 

Most of our lashes are shorter and lighter than standard lashes and are designed to blend in with your existing lashes for a more natural, subtle look.

A single pair of lashes will last at least a month if they are cared for and put back in the box each evening.

We recommend that you build up the liner in thin layers and then allow the liner to completely dry before applying your lashes.

Mascara can help blend your false lashes with your own eyelashes. 

Yes! Our lashes are waterproof and will stay exactly where they should be even if it rains or you’re working out. However, we do not advise that you go swimming or shower with them on!

Your safety is our top priority

Yes!  All our lashes are perfectly safe.  We have Material Safety Data Sheets (MSDS) from our manufacturers and all lashes are produced under stringent quality and safety standards.

Our lashes and liners are completely safe to use whilst wearing contact lenses.

Please DO NOT wear the magnetic lashes or magnetic liner during an MRI scan.

MAGENETIC LINER

Aqua, Acrylates/Octylacrylamide Copolymer, Propylene Glycol, Glycerine, Ethylhexylglycerin, PEG-3 Sorbitan Oleate, Dimethicone, PVP, Sorbitan Sesquioleate, lodopropynyl Butylcarbamate, Phenoxyethanol, Fragrance, C177266 D&C Black No.2, C177499 Black Oxide of Iron. 

CLEAR LINER

Water, Propylene Glycol, Polysorbate-80 Acrylic (ester) type/ethylhexyl acrylate copolymer Aminomethyl Proposal Hydrogenated Polcyclopentadiene Caprylic/capric triglyceride Phenoxyethanol Ethylhexylgycerol Caprylyl glycol.

Contact us

Not finding what you're looking for? Contact us directly on hi@hellodame.london

SHIPPING & DELIVERY

All orders are processed the following day and dispatched before 11.00am Mon - Sat.

We do not despatch on Sundays or Bank Holidays.

RETURNS & EXCHANGES

We hope that you love your Hello Dame lashes! 

However, on the rare occasion that you aren’t completely satisfied, please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

We have high standards when it comes to packaging your order. However, on occasion mistakes do occur.

Please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

Although we take care to prevent any damage to your goods during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods, and contact us immediately. Refusal could result in delaying the parcel being returned.

Please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously.

Please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

Please contact our Customer Service team at hi@helldame.london as providing outstanding customer service is one of our core values.

Unfortunately, we cannot refund your postage costs at the present time.

Our aim is to resolve any issues as smoothly as possible so please contact hi@hellodame.london as we answer every query personally.