The first lash brand specifically designed for older women
who have never worn false lashes before
THE HELLO DAME COLLECTION
View all
Lash Kisses - Jo
Regular price £30.00Who are Jo Lash Kisses for
NEW AND IMPROVED - Jo are designed for complete beginners as the lashes are so small and really easy to apply with the clear liner brush. The brush now has soft, short bristles to glide across your eye smoothly and easily. No need to worry about wobbly lines or dark heavy liner.
Just dot each micro lash into place exactly where you want them. You can wear one each side or add more for a fuller lash look. Watch the tutorial below to see how to apply them.
What’s unique about Jo Lash Kisses
Jo are tiny micro lashes designed to sit at the outer corner of your eyes, designed for those who don't want a full lash but still want that pretty lash look. They are fantastic for hooded eyes too as you only need a tiny lash to make a big difference.
The lashes are made from synthetic silk hair, which is softer and more realistic than other false lashes. Plus, the adhesive is strong enough to keep the lashes in place all day so you don't have to worry about them falling off.
All Day Long Lasting
These are so lightweight you will hardly need any adhesive liner and they will not irritate your eyes with prolonged use. Sweat proof, waterproof and fast drying, these lashes will last for many many months.
Jo Lash Kisses Top Tips
Practice applying the lash on the inside of your wrist if it’s your first time
Apply the lash to a clean dry eyelids - always apply eyeshadow after you have attached the lash
ALLOW THE LINER TO DRY BEFORE APPLYING THE LASH
Use the tweezers to gently remove the lashes from the case so you don’t break them
Use normal eye make up remover to remove the lash adhesive after use
What’s included with Jo Lash Kisses
6 x pairs of micro lashes
1 x tweezers
1 x clear liner pen
For more advice please watch the tutorial below
UK DELIVERY
UK 2/3 Day Service - £3.99
FREE Shipping - on all orders over £60 excluding Gift Cards
- Orders are processed Monday to Saturday
We are now using MyHermes for UK orders. Please do fill out the form with your email and mobile number so you can receive updates and track your package.
Refunds & Returns
Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 15/02/2021.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What should I do if I don’t like the product?
As all our products are for the face area, we cannot accept returns of any items that have been opened and used. Due to Covid, this is now an absolute imperative. The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through at hi@hellodame.london. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at hi@hellodame.london. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
Unfortunately, we cannot refund your postage costs at the present time.
Complaints
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.
HEY YOU
View our full step by step image guide here.
If you have never worn false eyelashes before you may have a few concerns or maybe you are apprehensive about your purchase.
We went to reassure you that all our Lash Enhancers are perfectly safe and we have MSDS (material safety data sheets) from our manufactures which prove they have been safety tested.
1 - PRACTICE ON THE INSIDE OF YOUR WRIST FIRST
You will feel much more confident applying them to your eyes if you practice first
2 - BEND THE LASH WITH YOUR FINGERS TO SOFTEN THE BAND
You can then fit them to your particular eye shape, trimming if necessary
3 - ALWAYS APPLY LASHES BEFORE EYESHADOW TO CLEAN DRY EYELIDS
You will get the best results if you do this as the lashes will adhere to your skin
4 - BUILD UP THE LINER IN FINE LAYERS AND LET THE LINER DRY
Your lashes will slide off if the liner is wet or too thick
5 - PRESS THE LASH TO YOUR EYELID WITH TWEEZERS OR A BRUSH
Your lashes will then sit comfortably on your eyes all day
6 - USE A TWO PHASE OIL BASED REMOVER FOR MAGNETIC LINER ONLY
You only need to use this to remove the magnetic liner. Use Micellar water anything else
7 - APPLY EYESHADOW AFTER YOUR LASHES TO SOFTEN OFF THE BAND EDGE
You can use eyeshadow sticks to apply colour once your lashes are on
8 - CLEAN YOUR LINER BRUSH AND BOTTLE ONCE A WEEK
You should keep your liner bottle and wand clean to stop it clumping or drying out
9 - WATCH ALL THE TUTORIALS HERE OR VIEW A VISUAL GUIDE HERE
You can get your full lash education at Hello Dame London before you buy
QUALITY
Our Lash Enhancers magnetic system are one of the best on the market and our Lash Enhancers are superior in both safety and performance.
CRUELTY FREE
We never use mink or any other animal fur in our lashes. All of our products are manufactured in a cruelty free environment and are completely suitable for vegans. All our Lash Enhancers are made from premium synthetic silk.
Lash Enhancer - Audrey
Regular price £28.00Who are Audrey Lash Enhancers for
Audrey are for women who want a luscious, sexy look to their eyes. They really will make your lashes look thicker, longer and more beautiful. Perfect for daily wear, parties (please God soon), date nights and any other social occasions.
The magnetic lashes are made from high quality synthetic silk hair which is softer and more realistic than most magnetic lashes on the market.
Each lash has 3 tiny magnets and the eyeliner has ultra fine magnetic particles so the lashes naturally bond to the liner. You will not need to worry about the lashes falling off during the day.
What’s unique about Audrey Lash Enhancers
Audrey are magnetic lashes designed to sit from the mid-point of the eye outwards. Each lash has 3 tiny magnets to give the lash structure. Audrey are premium quality and can be used multiple times with proper use and storage, helping you save money.
The liner now comes in 3 colours: Black, Dark Brown and Clear
Long lasting No Matter Where You Are
The magnetic eyeliner and eyelash kit is sweat-resistant, waterproof, fast-drying and long-lasting. The eyeliner kit is made with a stronger formula than other magnetic eyeliner so that you can enjoy your beautiful lash look all-day long. You can also use the magnetic eyeliner as a normal eyeliner if you wish.
Audrey Lash Enhancers Top Tips
Practice on the inside of your wrist first
Alway apply lashes to clean dry eyelids
Apply the magnetic liner in very fine layers
Brush the liner as close to your natural lash as possible
ALLOW THE LINER TO DRY BEFORE APPLYING THE LASH
Gently pull the lash off the black band in the box and replace after use
Always use a two phase make up remover - Lancome Bi Facial is recommended
What’s included with Audrey Lash Enhancers
3 x pairs of magnetic lashes
1 x bottle of magnetic liner
1 x tweezers
For more advice please watch the tutorial below
UK DELIVERY
UK 2/3 Day Service - £3.99
FREE Shipping - on all orders over £60 excluding Gift Cards
- Orders are processed Monday to Saturday
We are now using MyHermes for UK orders. Please do fill out the form with your email and mobile number so you can receive updates and track your package.
Refunds & Returns
Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 15/02/2021.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What should I do if I don’t like the product?
As all our products are for the face area, we cannot accept returns of any items that have been opened and used. Due to Covid, this is now an absolute imperative. The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through at hi@hellodame.london. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at hi@hellodame.london. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
Unfortunately, we cannot refund your postage costs at the present time.
Complaints
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.
HEY YOU
View our full step by step image guide here.
If you have never worn false eyelashes before you may have a few concerns or maybe you are apprehensive about your purchase.
We went to reassure you that all our Lash Enhancers are perfectly safe and we have MSDS (material safety data sheets) from our manufactures which prove they have been safety tested.
1 - PRACTICE ON THE INSIDE OF YOUR WRIST FIRST
You will feel much more confident applying them to your eyes if you practice first
2 - BEND THE LASH WITH YOUR FINGERS TO SOFTEN THE BAND
You can then fit them to your particular eye shape, trimming if necessary
3 - ALWAYS APPLY LASHES BEFORE EYESHADOW TO CLEAN DRY EYELIDS
You will get the best results if you do this as the lashes will adhere to your skin
4 - BUILD UP THE LINER IN FINE LAYERS AND LET THE LINER DRY
Your lashes will slide off if the liner is wet or too thick
5 - PRESS THE LASH TO YOUR EYELID WITH TWEEZERS OR A BRUSH
Your lashes will then sit comfortably on your eyes all day
6 - USE A TWO PHASE OIL BASED REMOVER FOR MAGNETIC LINER ONLY
You only need to use this to remove the magnetic liner. Use Micellar water anything else
7 - APPLY EYESHADOW AFTER YOUR LASHES TO SOFTEN OFF THE BAND EDGE
You can use eyeshadow sticks to apply colour once your lashes are on
8 - CLEAN YOUR LINER BRUSH AND BOTTLE ONCE A WEEK
You should keep your liner bottle and wand clean to stop it clumping or drying out
9 - WATCH ALL THE TUTORIALS HERE OR VIEW A VISUAL GUIDE HERE
You can get your full lash education at Hello Dame London before you buy
QUALITY
Our Lash Enhancers magnetic system are one of the best on the market and our Lash Enhancers are superior in both safety and performance.
CRUELTY FREE
We never use mink or any other animal fur in our lashes. All of our products are manufactured in a cruelty free environment and are completely suitable for vegans. All our Lash Enhancers are made from premium synthetic silk.
Lash Enhancer - Rita
Regular price £18.00Who are Rita Lash Enhancers for
Rita are designed as a starter kit for those wanting to try magnetic lashes for the very first time. So quick and easy to apply with a handy storage box to keep the lashes in good condition. The magnetic eyelashes are made of high quality synthetic silk hair, which is more realistic and softer than other fake eyelashes.
Each magnetic eyelash has 3 strong magnets while the magnetic eyeliner has ultra-fine magnetic particles inside its formula so the lashes can be easily and firmly attached.
What’s unique about Rita Lash Enhancers
Rita are magnetic lashes designed to sit from the mid-point of the eye outwards. Each lash has 3 tiny magnets to give the lash structure.
The liner comes in 3 colours: black, dark brown and clear
Rita Lash Enhancers Top Tips
Practice on the inside of your wrist if this is your first time using lashes
Apply the lashes to clean dry eyelids
ALLOW THE LINER TO DRY BEFORE APPLYING THE LASH
Gently pull the lash off the black band in the box and replace after use
What’s included with Rita Lash Enhancers
1 x pair of magnetic lashes
1 x bottle of magnetic liner
For more advice please watch the tutorial below
UK DELIVERY
UK 2/3 Day Service - £3.99
FREE Shipping - on all orders over £60 excluding Gift Cards
- Orders are processed Monday to Saturday
We are now using MyHermes for UK orders. Please do fill out the form with your email and mobile number so you can receive updates and track your package.
Refunds & Returns
Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 15/02/2021.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What should I do if I don’t like the product?
As all our products are for the face area, we cannot accept returns of any items that have been opened and used. Due to Covid, this is now an absolute imperative. The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through at hi@hellodame.london. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at hi@hellodame.london. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
Unfortunately, we cannot refund your postage costs at the present time.
Complaints
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.
HEY YOU
View our full step by step image guide here.
If you have never worn false eyelashes before you may have a few concerns or maybe you are apprehensive about your purchase.
We went to reassure you that all our Lash Enhancers are perfectly safe and we have MSDS (material safety data sheets) from our manufactures which prove they have been safety tested.
1 - PRACTICE ON THE INSIDE OF YOUR WRIST FIRST
You will feel much more confident applying them to your eyes if you practice first
2 - BEND THE LASH WITH YOUR FINGERS TO SOFTEN THE BAND
You can then fit them to your particular eye shape, trimming if necessary
3 - ALWAYS APPLY LASHES BEFORE EYESHADOW TO CLEAN DRY EYELIDS
You will get the best results if you do this as the lashes will adhere to your skin
4 - BUILD UP THE LINER IN FINE LAYERS AND LET THE LINER DRY
Your lashes will slide off if the liner is wet or too thick
5 - PRESS THE LASH TO YOUR EYELID WITH TWEEZERS OR A BRUSH
Your lashes will then sit comfortably on your eyes all day
6 - USE A TWO PHASE OIL BASED REMOVER FOR MAGNETIC LINER ONLY
You only need to use this to remove the magnetic liner. Use Micellar water anything else
7 - APPLY EYESHADOW AFTER YOUR LASHES TO SOFTEN OFF THE BAND EDGE
You can use eyeshadow sticks to apply colour once your lashes are on
8 - CLEAN YOUR LINER BRUSH AND BOTTLE ONCE A WEEK
You should keep your liner bottle and wand clean to stop it clumping or drying out
9 - WATCH ALL THE TUTORIALS HERE OR VIEW A VISUAL GUIDE HERE
You can get your full lash education at Hello Dame London before you buy
QUALITY
Our Lash Enhancers magnetic system are one of the best on the market and our Lash Enhancers are superior in both safety and performance.
CRUELTY FREE
We never use mink or any other animal fur in our lashes. All of our products are manufactured in a cruelty free environment and are completely suitable for vegans. All our Lash Enhancers are made from premium synthetic silk.
Lash Lovers - Freya
Regular price £28.00Who are Freya Lash Lovers for
Freya are designed for women who have thin, fine lashes and want a bit of fullness without going the whole hog! Or for women who want a natural lash look as the lashes are short in length and longer in width. They are designed to mimic your natural lash.
What’s unique about Freya Lash Lovers
Freya come on a clear band designed to create the most natural looking lash possible. They are made from a synthetic silk which is more realistic and softer to the touch than standard lashes. The clear liner makes the lashes super easy to apply as you will not need to worry about wobbly lines or a steady hand.
All Day Long Lasting
The Lash Lovers Freya kit is sweat-resistant, waterproof, fast-drying and long-lasting. The eyeliner kit is made with a gentle formula so that you can enjoy your beautiful lash look all-day long no matter where you are or what you are doing.
Freya Lash Lovers Top Tips
Practice on the inside of your wrist first to see how the lashes adhere to skin
Cut Freya down to the width that suits your eye and play around until they fit you
Apply the lash to a clean dry eyelid - apply eyeshadow after you have attached the lash
Use the tweezers to gently remove the lashes from the case so you don’t break them
ALLOW THE LINER TO DRY BEFORE APPLYING THE LASH
Use normal eye make remover to remove the lash adhesive after use
What’s included with Freya Lash Lovers
3 x pairs of natural lashes
1 x tweezers
1 x clear liner pen
UK DELIVERY
UK 2/3 Day Service - £3.99
FREE Shipping - on all orders over £60 excluding Gift Cards
- Orders are processed Monday to Saturday
We are now using MyHermes for UK orders. Please do fill out the form with your email and mobile number so you can receive updates and track your package.
Refunds & Returns
Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 15/02/2021.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order, please contact our customer service team at hi@hellodame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you the cost of the product/s received from you, excluding the cost of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What should I do if I don’t like the product?
As all our products are for the face area, we cannot accept returns of any items that have been opened and used. Due to Covid, this is now an absolute imperative. The best course of action is to contact our Customer Service team at hi@helldame.london to explain your issue in detail as providing outstanding customer service is one of our core values.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through at hi@hellodame.london. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us at hi@hellodame.london. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
Unfortunately, we cannot refund your postage costs at the present time.
Complaints
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer services at hi@hellodame.london and we will work hard to resolve any issues as smoothly as possible.
HEY YOU
View our full step by step image guide here.
If you have never worn false eyelashes before you may have a few concerns or maybe you are apprehensive about your purchase.
We went to reassure you that all our Lash Enhancers are perfectly safe and we have MSDS (material safety data sheets) from our manufactures which prove they have been safety tested.
1 - PRACTICE ON THE INSIDE OF YOUR WRIST FIRST
You will feel much more confident applying them to your eyes if you practice first
2 - BEND THE LASH WITH YOUR FINGERS TO SOFTEN THE BAND
You can then fit them to your particular eye shape, trimming if necessary
3 - ALWAYS APPLY LASHES BEFORE EYESHADOW TO CLEAN DRY EYELIDS
You will get the best results if you do this as the lashes will adhere to your skin
4 - BUILD UP THE LINER IN FINE LAYERS AND LET THE LINER DRY
Your lashes will slide off if the liner is wet or too thick
5 - PRESS THE LASH TO YOUR EYELID WITH TWEEZERS OR A BRUSH
Your lashes will then sit comfortably on your eyes all day
6 - USE A TWO PHASE OIL BASED REMOVER FOR MAGNETIC LINER ONLY
You only need to use this to remove the magnetic liner. Use Micellar water anything else
7 - APPLY EYESHADOW AFTER YOUR LASHES TO SOFTEN OFF THE BAND EDGE
You can use eyeshadow sticks to apply colour once your lashes are on
8 - CLEAN YOUR LINER BRUSH AND BOTTLE ONCE A WEEK
You should keep your liner bottle and wand clean to stop it clumping or drying out
9 - WATCH ALL THE TUTORIALS HERE OR VIEW A VISUAL GUIDE HERE
You can get your full lash education at Hello Dame London before you buy
QUALITY
Our Lash Enhancers magnetic system are one of the best on the market and our Lash Enhancers are superior in both safety and performance.
CRUELTY FREE
We never use mink or any other animal fur in our lashes. All of our products are manufactured in a cruelty free environment and are completely suitable for vegans. All our Lash Enhancers are made from premium synthetic silk.
I AM HERE TO HELP YOU
GIVE YOUR EYES AN EXTRA OOMPH!
I know how intimidating it can be when you decide to do something for the first time and buying and wearing false lashes is no exception. I genuinely want you to love your lashes from the moment you receive them and no doubt you have a few questions and concerns. The most common queries I get asked are: Which one should I buy? How Do I apply them? What happens if I don't like them? Will I look like one of the Kardashians?
LASH KISSES - JO
Designed for complete beginners. These micro-lashes will complement the natural look of any older woman. Easy to apply with a clear liner pen! Featuring 6 pairs of micro lashes, a set of tweezers and a clear liner pen.
LASH ENHANCERS - AUDREY
Introducing our best value kit! Available in Black or Dark Brown, Audrey will easily define your eyes. Three pairs of lashes, a bottle of liner AND tweezers, all in one helpful pack.
LASH ENHANCERS - RITA
Perfect for those dreaded Zoom calls when you need a bit of extra oomph! Compatible with existing lash extensions and mascara, they take minutes to apply and last all day. Rita Lash Enhancers are great if want the quickest option.
QUICKFIX TOOL BOX
Perfect for those of you new to lashes who want all the tools to keep your eyes and brows in tip top condition, in one handy box.